Today’s Houston Chronicle has the story of a website developer who lost her Internet service unexpectedly.
Facing an outage of several days the website developer, Tracey Lee Wallace, was frustrated. Wallace used her Blackberry to access the microblogging tool, twitter, and tweet her discontent about the situation.
Fortunately her service provider, Comcast, has a someone monitoring Twitter […]
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(www.businessandblogging.com)
One of the reasons that both small and large businesses cite for not wanting to start a blog is their concern over customer feedback. They worry that by opening up their blogs to comments, they will receive a preponderance of negative feedback from dissatisfied customers. They fear that the happy customers will remain silent. Their reputation […]
(businessandblogging.com)On Tuesday’s post, I wrote about the PR nightmare facing Steak and Shake after an employee denied drive-thru service to Deaf Mom and Blogger, Karen Putz. With your help, we analyzed how Steak and Shake was handling the mini-crisis, what they should do next, and what other businesses, including yours, could learn from the situation.
On Tuesday’s […]
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(www.businessandblogging.com) Yesterday Laura wrote about the use of blogs as part of a company’s crisis management plan. Today I’d like to discuss a real-world PR crisis that is currently unfolding.
It’s an interesting look at how quickly an incident can take on a life of its own - before a company can even begin to respond […]
Making your blog work for your business
Written by Liz Fuller [email], and Laura Spencer [email] for b5media.
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