Business and Blogging

February 12th, 2008

Crisis Case Study: Steak and Shake Refuses Service to Deaf Mom

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(www.businessandblogging.com) Yesterday Laura wrote about the use of blogs as part of a company’s crisis management plan.  Today I’d like to discuss a real-world PR crisis that is currently unfolding.
It’s an interesting look at how quickly an incident can take on a life of its own - before a company can even begin to respond […]

By Liz Fuller -- 18 comments